During the project Lofty Heights uncovered a number of areas that hospital staff were struggling with and have sought to find solutions, these include the carrying out of initial home assessments for properties flagged as a safeguarding concern by family doctors or ambulance staff, and attending to a property to enable equipment deliveries to prevent hospital staff having to leave the ward, and even some small handyman repairs that could halt a discharge for weeks whilst tradesmen are sourced (and saving the time and resources having to find them).
The project has been such a success that it is now being trialled in the West Suffolk CCG area.
December 2021, saw a record-breaking twenty-nine referrals made. The service is contracted for up to twelve each month. If each of those referrals only saved one day of hospital time then Homeward Bound saved the NHS £11,600. At least half of those referrals saved five or more days so that figure will more than double.
The service has received fantastic feedback from patients and staff. “I can’t believe the difference you made, we would never have done this without you.” (Patient family)
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